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	Support FAQs Contact Tech Support OEM Resources Supported Drives Purchase & Order Registration Frequently Asked Questions General Frequently Asked Questions Can I download software and burn it to a CD to put on another system? Does your software support writing to the entire length of 80 minute CD's? Does your software support Burnproof technology? Does your software support 3 inch CDs? I have already purchased the downloadable software, but have now decided I would like to also purchase the CD - how do I go about this, as there is no order form on the website? My home stereo won't play my CDs I burned - why not? I don't have a credit card - how can I purchase your software? I already have BackupNOW! 95/98. Will there be an upgrade to the NT/2000 version? I purchased a downloadable full working version and now all of the sudden it's not working anymore and it asks me to relicense but I can't - what should I do? I just bought the downloadable software, but now I want the software disc too. How long does it take to have the software delivered to me? Do you have any discounts for non-profit or educational organizations? How do I obtain a CD-I module for my CD-Maker program? What do I do if I want to get a refund for my purchase? Can I use CDR media with FileCD? How much space is lost due to formatting and why? What the difference in formatting the disc in ISO 9660 or UDF (Universal Disc Format)? The append feature on Backup Now does not work. Can I recover any of my file/s after I do a ?Quick? or ?Full? format? Can I use the new 8cm CDRW discs with FileCD? How do I know if my specific model of CD Burner is supported by your software? When trying to write a CDR/RW, why do I keep getting a Power Calibration error? When I record MP3?s using Audio CD, some of the songs play at high speed or sound like chipmunk music, why is that? How do I find out if my drive is supported by NTI? When backing up files on a network drive, why do I keep getting a message saying, ? None of the selected files need to be backed up?? What is a buffer-under run error, and how can it be resolved? How do I make a CD from an ?.ncd? file? Why am I getting a ?Buffer size too big to handle? error? Can I copy a Playstation CD using CD Maker 2000? Why do files written to a CD-ROM have a ?Read Only Attribute? ? "When I open CD Maker 2000 I get an error message that says, ? No CD Recorder has been found?, yet your website says that my drive is supported." Does NTI software support 80 min. CDs? I recently formatted my hard drive and/or upgraded my OS and I no longer have your program installed. I no longer have my license file and/or I need to download the software again. What do I need to do get my software loaded again? I'm unable to make a bootable CD, the program prompts me to insert a bootable 3.5" floppy disk. I then insert a bootable Windows 98 floppy disk and click the OK button. The program then comes back with an error: "an unnamed file could not be found" and the program then aborts the process. How long does it take to have software delivered to me? What is firmware and where can I obtain it from? CD&DVD-Maker Frequently Asked Questions Why am I getting an "ISSET_SE General Protection Fault" error when trying to install your software? Why am I getting an MFC42.dll error when I launch the software? Can I copy Playstation CDs? Why does the software keep generating a "Power Calibration" or "CD Fixation" error? Why do I keep getting a "hardware error no reason" error? What are the minimum system requirements for high speed CD writing (e.g. 12X, 16X)? I have a 12X CD-RW drive but writing at 12X fails, why? How do I make an MP3 CD? How can I write MP3 to CD-DA on-the-fly at high speed (e.g. 8X, 12X, or 16X)? If I write MP3 files to the CD, will they work in my audio CD player? Can I avoid buffer underruns to alleviate burning “coasters”? What types of recordings can I make? Is there a way o treat the CD as a big floppy? Is it easy to make a CD recording? When I make a Mixed-Mode CD, I encounter buff-under-run, what can I do? How do I compile my own CD selection from multiple CD'S? I can?t see my writer in User mode using Windows 2000 or XP. If I login in as the Administrator everything works fine, why? "When I drag and drop files into the program I get the following error: Cdmkr 32 This program has performed an illegal operation and will shutdown details Cdmkr 32 caused an invalid page fault in module SHELL 32.DLL at 015f: 7fce 314e" Wen using te "Send To" feature with FileCD 2.0 and sending a lot of files, not all the files are sent. When using Live Audio on Windows NT 4.0 (SP/6A) I can only record 4 seconds or less before it locks up. When I type in text into my label some of the text is truncated. CD-Text did not record even though I checked the box for CD-Text. Why can?t I do a ?Quick? format on a blank CDRW disc? Why do I get an error when I try to drag and drop a file to my CDRW drive? Why won't my CD Rom drive read the FileCD disc? When I use the Live Audio feature, why is the software telling me that my drive does not support 1x recording? Why is the amount of free space diminished when I format a CDR/RW disc with File CD? How can I make an Audio Compilation CD using CD Maker 2000? How do I create an ISO with CD Maker 2000. How do I create a CD from an ISO Image? "After installing CD Maker 2000, my system locks up or will only boot in Safe Mode." "Sometimes when I write or copy a CD with CD Maker 2000, I will try to read it and the CD is empty, why is that?" Does your software support CDDB (Compact Disc Data Base) with my Audio CD's? I just updated my software to your latest verion with Admistration Rights and now the software doesn't see any of my drives, why? I just install the upgrade to 5.1.17 (or higher) and now none of my drives are detected by your software, why? Why can't I play the Video CD that I just recorded on my DVD player? I just recorded a Video CD, how can I play it on my computer? My computer only has a bay available for the CDRW drive. How do I copy a CD using only the CDRW drive? How do I burn one CD after another? Backup NOW! Frequently Asked Questions Why am I getting an 'insufficient disc space' or 'incompatible writing format' error when I try to write to a new formatted disc? Why can't your software recognize my supported Backpack CD-R/RW drive? In Backup NOW, I have a choice to select 'Format 1' or 'Format 2' as my writing format - what is the difference? Will a large backup span multiple CDs? How many compression control settings are there in Backup NOW? Can I password protect a backup? Can I do a partial backup after a full backup? Can I schedule my partial backup? Do I have to be there when a backup starts? Do I have to use separate blank media for each partial backup? If I use CDRW media for my partial backup, can I reuse the media later? Can I backup an active partition? Can I backup over a network? What is Packet-Writing/FileCD and why should I use it? "Why does Backup Now! keep generating an ? Insufficient Disc Space? message on a newly formatted disc?" How to restore a Drive Image Back Up? (Backup Now) How to restore a File Level Backup (BackUp Now!) When doing an Image backup with Windows 2000 (Service Pack 2 installed) the restored Image fails to boot. I am backing up 600MB of MP3 files or other compressed files using maximum compression but the back up size increases to 650MB instead of getting smaller, why? Can I backup on Windows NT/2000 or XP and restore on another system running Windows 95/98 or ME? Why does my scheduled backup fail to run at the scheduled time? Why do I get "File Open Failed" or "Access Violation" errors on the log? Why can't I bootup using the Emergency Recovery CD created by NTI Drive Backup!? Why does my drive not work with the program even though it is on the supported drive list? How long will the backup take per disc? Can I do a drive image backup and restore of an active partition to an external hard drive? I have a drive that has multiple partitions. Can I do a drive image of the entire drive? Can I do more than one partition at the same time? << Go Back     All FAQs     General FAQs     CD-Maker FAQs     Backup NOW! FAQs

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