Question: I recently formatted my hard drive and/or upgraded my OS and I no longer have your program installed. I no longer have my license file and/or I need to download the software again. What do I need to do get my software loaded again? Answer: If you need help to relicense the software you purchased online or you need to download the software again, please send an e-mail to the address below. Please include the following with your e-mail: Full Name, Invoice #, Date of Purchase, Product Purchased (include version number if possible). Send e-mail to: Customer_Service@NTIus.com