Question: I just install the upgrade to 5.1.17 (or higher) and now none of my drives are detected by your software, why? Answer: It may be do to the Adaptec writing plug-in with Media Player. We have found that the Media Player plug-in takes control of the ASPI layers that other programs install and disables them. This causes the program to not detect the CDRW drive. If you do have the Adaptec Plug-in you can correct the problem by uninstalling our software and the Plug-in. You can uninstall the plug-in by going to control panel, add/remove programs and double clicking on the Media Player entry. A list of media player components will appear. Select only the Adaptec CD Burning Plug-In and click ok. This will uninstall the plug-in. After uninstalling the plug-in reboot and then reinstall our software.