Question: Why does my drive not work with the program even though it is on the supported drive list? Answer: The problem would depend on the error code that is generated by the program. The most common causes for failure are as follows: Using bad or incompatible blank discs. Make sure you use good quality discs with your writer. Multiple writing programs installed on the system causing a conflict. We do not recommend installing multiple writing programs on your system. An outdated firmware revision on the drive. We test our programs with drives that have the latest firmware revision loaded. Firmware revision are released by drive manufacturer to correct problems with a drive that were not detected prior to its release.